How to ask for and give advice

Arnau: You look upset, Ferran. What's the matter?
Ferran: Nothing. I don't want to talk about it.
Arnau: Come on. What's up?
Ferran: Well, I've just got this nasty electronic message from a girl in my class. What should I do, Arnau?
Arnau: Well, whatever you do, don't reply. That's for sure.
Ferran: Right.
Arnau: And I think you should show it to your mum.
Ferran: Are you sure?
Arnau: Yes, definitely. Don't worry, I'm really sure everything will be OK.
Ferran: Yes, you're right. Thanks, Lucy.